FAQ

Usability Testing

Is there really no download for test users?

UXprobe usability tests run 100% in the browser and users do not have to install any plugins or extra software. A tiny browser extension (less than 20 kbytes) is added at the beginning of the test and is removed at the end. UXprobe is built with WebRTC, a W3C standard.

What web browsers are supported?

Currently UXprobe only works with Google Chrome and Firefox – which represents about 66% of the desktop market. Other browser support may take some time based on their support of WebRTC.

Can users do tests on mobile devices?

Currently not yet. Support for WebRTC is evolving. Based on customer feedback we may create test apps for iOS and Android. Give us your feedback.

 Privacy and Data Safety

Is my data safe within the UXprobe’s system?

The security and integrity of your data, your customers’ experience data, is critically important to UXprobe. UXprobe’s system is built and operates in a highly secure environment: it is run on the Google App engine platform, which is hosted and managed by Google. All customer data is stored and secured on this platform. This allows UXprobe to take advantage of all of the physical and logical security elements enjoyed by Google. The data we collect is physically stored within Google’s own data centres and enjoys the high level of security that Google applies to all of its operations. For more details, read our white paper Data Safety at UXprobe.

Do I own the data collected in my application?

Yes. All your data collected by UXprobe remains your property; we never use your data for any purposes other than feeding your reports. It is and remains your property.

Can you identify the user?

In UXprobe’s system, all users are anonymous and only identified with a randomly generated ID. We only create a user ID per device. If you are able – on your side – to identify the device, then you can link your information (through a CRM, for example) to our user ID.

Start testing now to find out where your users convert or abandon.
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Still have questions? Ask UX expert Jan Moons   jan@uxpro.be