Blog
Chatbot Analytics – Getting Started
What to Measure In order to make our chatbot great we need to measure three things so that each can be improved: User success - do the users complete the tasks they start? User satisfaction - does the chatbot delight your users or do they find it frustrating? Chat...
How UXprobe helped VDAB to win
E-gov Award for user-friendliness
In December 2016, VDAB (the Flemish organisation for job seekers) won an e-gov Award rewarding the user-friendliness of their app “My Coach”. UXprobe is proud to have been part of the project as User Experience experts. Here is the whole story and what our...
Measuring success and satisfaction in chatbots
Chatbots are hot right now. They even have their own awards. But making a great chatbot with awesome UX is not easy. One of our partners is working on multiple chatbot projects and they want to understand the UX of their chatbots and communicate this to their clients...
To celebrate 2017, here is 2016 in numbers
URUT – Is that a swear word?…
Unmoderated Remote Usability Testing under the light The definition of Usability, according to the Oxford Learners Dictionary is “the quality of being easy to use”. Lately, usability got a new boost from the exponential development of the digital world: websites,...