by Jan Moons | Mar 31, 2017 | Case study, Chatbots, UX
Case study of Firestone UK (Bridgestone) with Springbok Agency The company & project Springbok is a Belgian based digital agency that provides digital services for companies in need of a digital strategy, marketing consulting, or specific technical support....
by Jan Moons | Mar 31, 2017 | Chatbots, tech, UX
Introduction ChatFuel is a popular, very easy to use service that allows you to create a Facebook chatbot without any programming. With a bit of content and a spare afternoon, you can have the start of a chatbot running in Facebook Messanger. The advantage of ChatFuel...
by Jan Moons | Mar 31, 2017 | Chatbots, tech, UX
What to Measure In order to make our chatbot great we need to measure three things so that each can be improved: User success – do the users complete the tasks they start? User satisfaction – does the chatbot delight your users or do they find it...
