UXprobe’s Blog

Chatbot Analytics: Hacking ChatFuel

Chatbot Analytics: Hacking ChatFuel

Introduction ChatFuel is a popular, very easy to use service that allows you to create a Facebook chatbot without any programming. With a bit of content and a spare afternoon, you can have the start of a chatbot running in Facebook Messanger. The advantage of ChatFuel...

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Chatbot Analytics – Getting Started

Chatbot Analytics – Getting Started

What to Measure In order to make our chatbot great we need to measure three things so that each can be improved: User success - do the users complete the tasks they start? User satisfaction - does the chatbot delight your users or do they find it frustrating? Chat...

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Measuring success and satisfaction in chatbots

Measuring success and satisfaction in chatbots

Chatbots are hot right now. They even have their own awards. But making a great chatbot with awesome UX is not easy. One of our partners is working on multiple chatbot projects and they want to understand the UX of their chatbots and communicate this to their clients...

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