Chatbot Analytics

Create the best chatbot possible

Understand success and satisfaction

Use UXprobe to measure the most important thing about a chatbot – how often users are successful. See how users complete or fail tasks (intents). Drill into sessions with failed tasks to improve the logic of your chatbot.

Success surveys are built into UXprobe. Add a simple survey to your bot and now you can correlate user satisfaction with user success and chatbot quality. You can quickly pinpoint the places your bot needs improving.

How UXprobe helps optimize your chatbot

Track user success

Use UXprobe to measure the most important thing about a chatbot – how often users are successful. See how users complete or fail tasks (intents). Drill into sessions with failed tasks to improve the logic of your chatbot.

Crush bugs

With UXprobe’s error reporting you can track when users get stuck in dead ends and when your chatbot get’s lost. Find out how to improve your entity dictionary and quickly spot errors in your logic.

Understand user happiness

Satisfaction surveys are built into UXprobe. Add a simple survey to your bot and now you can correlate user satisfaction with user success and chatbot quality. You can quickly pinpoint the places your bot needs improving.

Working on a chatbot?
Let’s make it awesome

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