by Jan Moons | Mar 31, 2017 | Case study, Chatbots, UX
Case study of Firestone UK (Bridgestone) with Springbok Agency The company & project Springbok is a Belgian based digital agency that provides digital services for companies in need of a digital strategy, marketing consulting, or specific technical support....
by Jan Moons | Mar 31, 2017 | Chatbots, tech, UX
Introduction ChatFuel is a popular, very easy to use service that allows you to create a Facebook chatbot without any programming. With a bit of content and a spare afternoon, you can have the start of a chatbot running in Facebook Messanger. The advantage of ChatFuel...
by Jan Moons | Mar 31, 2017 | Chatbots, tech, UX
What to Measure In order to make our chatbot great we need to measure three things so that each can be improved: User success – do the users complete the tasks they start? User satisfaction – does the chatbot delight your users or do they find it...
by Jan Moons | Feb 21, 2017 | News, UX
In December 2016, VDAB (the Flemish organisation for job seekers) won an e-gov Award rewarding the user-friendliness of their app “My Coach”. UXprobe is proud to have been part of the project as User Experience experts. Here is the whole story and what our...
by Jan Moons | Jan 24, 2017 | Case study, Offer, Side Project, tech, UX
Chatbots are hot right now. They even have their own awards. But making a great chatbot with awesome UX is not easy. One of our partners is working on multiple chatbot projects and they want to understand the UX of their chatbots and communicate this to their clients...